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Orders, Shipping, Returns, FAQ

PLACE  AN  ORDER

Placing an order with Phoenician Interiors is easy, safe and available 24/7.  We prefer to process orders as described below so we may confirm your item selections, your shipping information, and address any other requests for you.
 

Option 1) Call us at 480-784-7800 to place an order

Option 2) Email your order to PhoenicianInteriors@msn.com or PhoenicianInteriors@live.com
             a) Tell us what you want to order

             b) Provide your shipping address and phone number


Option 3) Fax your order to 480-393-5000

             a) A simple fax with what you want to order
             b) Provide your shipping address and phone number

Option 4) Click PLACE AN ORDER and complete the form

AFTER  WE  RECEIVE  YOUR  ORDER

Within 24 hours we will email to you an invoice, which allows you to make payment, and outlines everything about your purchase and the delivery.

FREE  SHIPPING  ON  EVERY  PURCHASE

FREE SHIPPING to all continental USA addresses.
Shipping to Alaska, Hawaii, Canada and all other international locations available for additional costs.
Upgrade to Inside Delivery and Set-up anytime for an additional cost.

HOW  QUICKLY  WILL  I  RECEIVE  MY  ORDER?

Delivery time varies per location.  Transit time from our warehouse to your door is estimated as follows:

  • Midwest and South 1-3 days
  • East Coast 2-4 days
  • West Coast and Southwest 3-7 days
  • Canada 4-7 days
  • Alaska and Hawaii 5-8 days
  • International locations from 7-30 days depending on the country and mode of transport

-After order placement, furniture prepared for shipment within 2-5 days.
-Estimated times do not include weekends and holidays.
-Expedited delivery available for an additional cost.
-All customers are provided 24/7 tracking.

DELIVERY  SERVICE

Free Tailgate Truck Delivery

Additional Cost for Inside Delivery & Set-up

  • Delivery to your building docks or curbside.
  • Delivery to your home's curbside.
  • Expedited / Guaranteed Delivery available for an additional cost.
  • Inside Delivery.
  • Unpacking.
  • Full Assembly where required.
  • All Debris Removal.

SHIPPING TO CANADA,  ALASKA,  HAWAII  and  INTERNATIONALLY

There is an additional cost to ship to Canada, Alaska, Hawaii and all International locations. We specialize in International shipments and because we ship furniture overseas by container loads, our international shipping rates are excellent! Inquire for shipping costs to PhoenicianInteriors@msn.com

DISCOUNTS  ON  PURCHASES

If you are ordering more than one item, we will gladly offer a discounted price.  For very large, bulk orders, we are always willing to offer package pricing.

We welcome all your questions and any proposals you have in mind. Email and call us anytime!

FOUND  IT  PRICED  LOWER  SOMEWHERE  ELSE?

We will do our best to beat any price out there!
In the unlikely event you find our products priced lower elsewhere, simply let us know.

Our Superior Service, Quality and Guarantees
You will be working with highly-trained furniture professionals at Phoenician Interiors.
   a) Our website is a catalog full of information and photos. We are not a click-to-buy web retailer.
   b) Your order is personally attended to by us, here in Arizona (not some order-taking call center).
   c) We know our products, we use them, deliver them, install them, everyday.


We are always available and accessible! Including our owner!
   a) Any questions, any needs, an email or phone call and you have our attention!
   b) And the owner of Phoenician Interiors is here daily, and is always available and accessible to customers!


Damaged delivery? With Phoenician Interiors it is no problem, no hassle, no waiting!
   a) Phoenician Interiors' No-Hassle Promise is unmatched and unrivaled by the competition!


Phoenician sells only Brand New, Never Used, Never Returned furniture and chairs.
   a) We do not sell re-packaged returns, seconds, or touched-up items.


Because we sell only Brand New furniture and chairs, 
our products always come with Full Warranties!
   a) Most of our Furniture & Chairs have a Lifetime Warranty.
   b) A written warranty is provided with each purchase.

IS  THE  FURNITURE  FULLY  ASSEMBLED?

Almost all of our furniture is manufactured completely assembled. Only some items will require the pieces to be secured to one another, such as Conference Tables, L Shaped Desks, U Shaped Desks and Bed Frames, and full assembly is always included with our Inside Delivery and Set-up Service.

ORDER  CANCELATION  POLICY

We will accept order cancelations and give an immediate refund if the furniture has not been picked up for shipment.  Phoenician Interiors processes orders within 24 hours of receiving the order, and furniture is picked up for transit within 2-5 days after.  Contact Phoenician Interiors by phone at (480)784-7800 to cancel the order.

If an order already in transit must be canceled due to special circumstances, round-trip shipping charges and a restocking fee will apply.

PAYMENT  METHODS

We accept MasterCard, Visa, Discover, American Express, Wires, and Checks.  For purchases made by checks, the order is processed after the funds have cleared.

PHOTOS  OF  FURNITURE,   ITEM  DESCRIPTIONS

The photographs provided, the item descriptions, and the item measurements are obtained from the manufacturer and some of our own firsthand inspections of the furniture. While Phoenician Interiors strives to provide the most accurate and up-to-date information for the item, wood stains and finishes can vary slightly with each production and the manufacturer reserves the right to change and modify specifications without notice, including making slight changes in measurements, colors, finishes, functionality.

The photographs represent the accuracy of the item as far as a photograph will allow, taking into consideration the lighting, camera flash, etc. And the settings on computer monitors can also alter the colors in the photos shown. Always measure the area where the items are going to be placed. And if precise measurements and precise colors and finishes are essential, please contact us so we may answer any questions you have. We always recommend our clients order a free sample piece of the item finish. Simply send an email to PhoenicianInteriors@msn.com with your Name and Address, and tell us which Collection number(s) you want samples of.

PRIVACY  POLICY

We will never sell or share any information you provide to us.  All financial information is used solely to bill the customer for the order and not retained.

RETURN  POLICY

WE DO NOT ACCEPT RETURNS, AND HERE ARE A FEW REASONS WHY:
1) Furniture is a great expense to protectively pack, palletize, ship and deliver.
2) Phoenician Interiors Office Furniture sells only Brand New, Never Opened, Never Returned, Never Used furniture products.
3) When other retailers accept returns, they take the returned/used furniture and clean it up, repackage it, and resell it as a brand new item to the next customer. We DO NOT follow such practices.


Your 100% Satisfaction is Guaranteed!

  • In the unlikely event the furniture is received with damage, the item will be immediately repaired or replaced to your complete satisfaction.
  • If the item arrives with a small blemish and you will be satisfied with a repair, then at no cost to you we will immediately facilitate repair by a licensed furniture repairman.
  • If you prefer a replacement, then at no cost to you we will immediately ship a brand new replacement.
  • Since 1994 we have experienced a less than 2% damage rate with our shipments.

TAXES

Arizona purchasers pay a tax rate of 7.9%.
All other locations are Tax Free!

TRACKING  YOUR  SHIPMENT

All our customers are provided 24/7 tracking.

WARRANTY

Phoenician Interiors is here to assist you for your lifetime of ownership!

Our manufacturers provide warranties with various periods of coverage from one year to a Lifetime, depending on the piece, and a written warranty is provided with every purchase.

We work with only the finest, long-established manufacturers in the industry.  Should your furniture require service, we are here to assist you in facilitating your service needs with the manufacturer!  And if your furniture requires service after a warranty has expired, we are here to find solutions and assist you with repairs and replacement.

 

Links

Phone ~ Mail

Place An Order

Questions ~ Need Help

Catalog Pages

Contact Us

How To Order

Call Us (480)784-7800

Site Map

We Will Help You Do the Shopping

 

Email Us PhoenicianInteriors@live.com